Episode 02 - Andrea Mendoza on The 7 Systems we Need to Cultivate Health Within in our Businesses
Meet Andrea Mendoza!
Andrea owns The ScoliClinic in Vancouver, BC and has a strong knowledge set where it comes to running a clinical business. I am thrilled to welcome Andrea as a regular guest on The Health of Business.
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Links:
- Andrea Mendoza LinkedIn: https://www.linkedin.com/in/andreamendoza21/
- The ScoliClinic: https://scoliclinic.ca/team-member/andrea-mendoza/
Summary:
In this conversation, Danielle and Andrea explore the journey of building a successful physiotherapy clinic, focusing on the treatment of scoliosis. They discuss the transition from clinician to CEO, the importance of understanding the seven systems of a clinic, and the significance of operational efficiency, leadership, financial health, compliance, marketing, and professional advocacy. The dialogue emphasizes the need for continuous improvement and adaptation in the healthcare business landscape.
Chapters:
00:00 Introduction and Background
03:07 The Evolution of a Scoliosis Clinic
06:17 Transitioning from Clinician to CEO
09:26 Defining a Healthy Clinical Business
11:43 The Nervous System of Clinical Services
13:10 Operational Systems and Workflows - The MSK of a business
33:36 The Privilege and Responsibility of Business Ownership
34:42 Leadership and Culture: The Endocrine System of Business
40:18 Signs of a Struggling Culture
42:58 Financial Health: The Cardiovascular System of Business
47:52 Compliance and Risk Management: The Immune System
56:29 Marketing and Branding: The Integumentary System
01:02:16 Professional Advocacy: The Respiratory System
01:12:28 Looking towards the future of healthcare business.
Keywords; physiotherapy, scoliosis, clinic management, healthcare business, operational systems, leadership, marketing, compliance, financial health, professional advocacy, clinic ownership