28 - Justin Chipperfield on Lifelong Learning, Leadership, and Growing a Business Beyond Yourself

In this episode of The Health of Business, Danielle sits down with Justin Chipperfield, founder of Chipperfield Mobile Physio and Wellness.

Justin shares the story of moving from public healthcare into entrepreneurship, starting CMPW in 2013 while raising three kids, and slowly growing a mobile physiotherapy business from early home visits into a large multidisciplinary team.

This conversation explores the real behind-the-scenes work of building a mobile healthcare business: wearing all the hats, moving from paper charts to adopting powerful tech tools like Jane and Slack, hiring admin support, stepping away from clinical care, building a leadership team, expanding into Calgary, and navigating the regulatory and operational complexity of working across provinces.

Justin also shares the value of coaching, business books, financial literacy, and creating a workplace where people are supported, mentored, trusted, and excited to come to work.

Link to CMPW: https://www.chipperfieldphysio.ca/

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Timestamps:

00:00 Welcome and Justin’s background

04:51 Identifying the gap for in-home care

08:23 Starting without a perfect plan

11:10 Wearing all the hats and building the team

15:00 Paper charts, Jane, Slack, and early systems

19:19 Leaving the hospital and going all in

22:23 Why Justin stayed mobile instead of brick and mortar

24:19 What makes mobile care powerful

32:11 COVID, growth, hiring, and expansion

35:31 Stepping away from clinical care

42:59 Hiring, org structure, and scaling revenue

47:38 Scheduling, admin systems, and AI possibilities

52:01 Calgary expansion and regulatory lessons

01:06:24 Coaching, mindset, and leadership development

01:20:43 What a healthy business looks like

Keywords:

Mobile physiotherapy, in-home healthcare, clinic ownership, scaling a healthcare business, multidisciplinary teams, leadership development, hiring, mentorship, clinic operations, Jane App, Slack, admin systems, AI and scheduling, Calgary expansion, Alberta compliance, coaching, financial literacy, profitability, and building a healthy workplace, mobile physiotherapy, Chipperfield Mobile Physio and Wellness, clinic ownership, private practice, healthcare business, physiotherapy business, multidisciplinary care, home health, business coaching, clinic leadership, healthcare operations, Calgary expansion, Jane App, Slack, The Health of Business, Danielle Boyd